software is programmed by airline pilots/flight instructors.
you have any questions, send us an email:
i n f o @ c o c k p i t w e b . c o m.
We take pride in replying to you, but please give us
a few days. Busy flight schedules can make life hectic at times.
It can take up to 5 days to reply. If we haven't replied within
5 days then please send us another email.
Add our email-address to your address book.
Avoid that spam filters delete our emails!
If you are a customer and you need support? Always mention program(s)
ordered, date of purchase and email address used to order. We'll
IMPORTANT - READ THIS:
If you have ordered a software program, you will receive 2
emails: one from PayPal and one from CockpitWeb.
- If you do not receive a confirmation email from PayPal immediately,
you have entered a wrong email address. Contact
- If you do not receive a confirmation email from CockpitWebwithin
2 days, check your spam filters and contact
us immediately. Please note that we do not refund for late receipt
if our email was deleted by spam filters! A refund on software
is not possible.
"How do I receive a free update?"
The free update is a complimentary service of CockpitWeb
to our customers. This way we hope to make your CockpitWeb
experience even better and help you make your dreams come true!
Please note that we do not send emails to inform you about available
How to check
your installed version: Run your program, click INFO and note
the version number.
is no need to update if your version is higher than the version
(the former IFR Software): An update is recommended
if you have v5.1 or lower. Please read the Airline Pilot Manual
to transfer your files (AREAS, STARTPOSITIONS, NAVLOGS, LOADSHEETS).
Software (the former Pilot Aptitude Test): An update
is recommended if you have v1.9 or lower.
Software: An update is recommended if you have v1.1
Software: An update is recommended if you have v1.1
the email we sent after purchase. (we told you to save and print
it. Now you see why ;) ). Click on the download link. Download
2) Run SETUP.
NOT run the old INSTALL! Do NOT
run the new REGISTER! Updates
are free, however we do not give support for free updates.
term 'CockpitWeb' or 'us' or 'we' refers to the owner of the
website and the seller of the CockpitWeb Software. The term
'you' refers to the user or viewer of our website or to the
buyer of the CockpitWeb Software.
of the website
If you continue to browse and use this website
you are agreeing to comply with and be bound by the following
terms and conditions of use, which together with our privacy
policy govern CockpitWeb's relationship with you in relation
to this website.
content of the pages of this website is for your general information
and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee
as to the accuracy, timeliness, performance, completeness or
suitability of the information and materials found or offered
on this website for any particular purpose. You acknowledge
that such information and materials may contain inaccuracies
or errors and we expressly exclude liability for any such inaccuracies
or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is
entirely at your own risk, for which we shall not be liable.
It shall be your own responsibility to ensure that any products,
services or information available through this website meet
your specific requirements.
This website contains material which is owned by or licensed
to us. This material includes, but is not limited to, the design,
layout, look, appearance and graphics. Reproduction is prohibited
other than in accordance with the copyright notice, which forms
part of these terms and conditions.
All trade marks reproduced in this website which are not the
property of, or licensed to, the operator are acknowledged on
Unauthorised use of this website may give rise to a claim for
damages and/or be a criminal offence.
From time to time this website may also include links to other
websites. These links are provided for your convenience to provide
further information. They do not signify that we endorse the
website(s). We have no responsibility for the content of the
You may not create a link to this website from another website
or document without CockpitWeb's prior written consent.
Your use of this website and any dispute arising out of such
use of the website is subject to the laws of place of registration
of Aerocluster. Aerocluster is the owner of the CockpitWeb products.
By placing the PayPal order
you are accepting the terms below.
A Paypal order is considered as binding and equivalent to breaking
the safety seal of a software product on CD-ROM or DVD. A refund
on software products is therefore not possible.
In no event will we be liable for any
late receipt or non-receipt of the email with download instructions.
If you did not receive the email with download instructions
within 5 calendar days you should contact us. In this case we
will send the email again.
Installation problems are the final responsibility of you. CockpitWeb
provides free support and has done any effort to make the programs
compatible with the mentioned Windows versions. At present there
are no known installation problems.
Problems with installation, late installation or non-installation
can never lead to a refund.
The email with download instructions is unique and is the equivalent
of a DVD or CD-ROM as bought in a shop. The email will never
be sent again for any future installation. Loss of the email
should be considered as loss of the CD or DVD.
We advice all customers to print the email, save it and make
a back-up. We also advice you to make back-ups of the downloads
for future use.
A new installation requires a new unique install
code. You are entitled to request one new install code per 2
Request of a new install code implies that you install within
2 calendar days.
The information contained in
this website is for general information purposes only. The information
is provided by CockpitWeb and while we endeavour to keep the
information up to date and correct, we make no representations
or warranties of any kind, express or implied, about the completeness,
accuracy, reliability, suitability or availability with respect
to the website or the information, products, services, or related
graphics contained on the website for any purpose. Any reliance
you place on such information is therefore strictly at your
In no event will we be liable for any loss
or damage including without limitation, indirect or consequential
loss or damage, or any loss or damage whatsoever arising from
loss of data or profits arising out of, or in connection with,
the use of this website.
Through this website you are able to link to
other websites which are not under the control of CockpitWeb.
We have no control over the nature, content and availability
of those sites. The inclusion of any links does not necessarily
imply a recommendation or endorse the views expressed within
Every effort is made to keep the website up
and running smoothly and is in hands of a third party. However,
CockpitWeb takes no responsibility for, and will not be liable
for, the website being temporarily unavailable.
collect personally identifying information only during the registration
process. Information is collected in certain portions in which
users specifically and knowingly provide such information along
with content submissions. We may use such information for internal
purposes, including, but not limited to, editorial and feedback
purposes. Information submitted at the time of registration
will not be shared with companies that have something of value
information that you give CockpitWeb.
CockpitWeb is committed to ensuring that your
privacy is protected. Should we ask you to provide certain information
by which you can be identified, then you can be assured that
it will only be used in accordance with this privacy statement.
CockpitWeb may change this policy from time
to time by updating this page. You should check this page from
time to time to ensure that you are happy with any changes.
This policy is effective from June 2020.
We may collect the following information:
name, contact information including email
address, other information relevant to customer surveys and/or
What we do with the information we gather: We require this information
to provide you with a better service, and in particular for
the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products,
special offers or other information which we think you may find
interesting using the email address which you have provided.
From time to time, we may also use your information to contact
you for market research purposes. We may contact you by email..
We may use the information to customise the website according
to your interests.
We are committed to ensuring that your information is secure.
In order to prevent unauthorised access or disclosure we have
put in place suitable physical, electronic and managerial procedures
to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed
on your computer's hard drive. Once you agree, the file is added
and the cookie helps analyse web traffic or lets you know when
you visit a particular site. Cookies allow web applications
to respond to you as an individual. The web application can
tailor its operations to your needs, likes and dislikes by gathering
and remembering information about your preferences.
We use traffic log cookies to identify which
pages are being used. This helps us analyse data about webpage
traffic and improve our website in order to tailor it to customer
needs. We only use this information for statistical analysis
purposes and then the data is removed from the system.
Overall, cookies help us provide you with a
better website, by enabling us to monitor which pages you find
useful and which you do not. A cookie in no way gives us access
to your computer or any information about you, other than the
data you choose to share with us.
You can choose to accept or decline cookies.
Most web browsers automatically accept cookies, but you can
usually modify your browser setting to decline cookies if you
prefer. This may prevent you from taking full advantage of the
Links to other websites
Our website may contain links to other websites of interest.
However, once you have used these links to leave our site, you
should note that we do not have any control over that other
website. Therefore, we cannot be responsible for the protection
and privacy of any information which you provide whilst visiting
such sites and such sites are not governed by this privacy statement.
You should exercise caution and look at the privacy statement
applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal
information in the following ways:
Whenever you are asked to fill in a form on
the website, look for the box that you can click to indicate
that you do not want the information to be used by anybody for
direct marketing purposes.
If you have previously agreed to us
using your personal information for direct marketing purposes,
you may change your mind at any time by writing to or emailing
We will not sell, distribute or lease your personal information
to third parties unless we have your permission or are required
by law to do so. We may use your personal information to send
you promotional information about third parties which we think
you may find interesting if you tell us that you wish this to
You may request details of personal information
which we hold about you under the Data Protection Act 1998.
A small fee will be payable. If you would like a copy of the
information held on you please send us an email.
If you believe that any information we are
holding on you is incorrect or incomplete, please write to or
email us as soon as possible. We will promptly correct any information
found to be incorrect.
reserve the right to change this policy at any time.